Help
Support
Stuck on something? Pick the channel that fits.
Email support
For account, billing, bug reports, and feature requests.
support@tracecapture.comSales & demos
Pilots, pricing, onboarding, franchise rollouts.
hello@tracecapture.comBefore you write us
- Note the iOS version and iPhone model.
- If the app froze, force-quit and reopen — offline state is preserved.
- Capture a screenshot or screen recording if you can.
- If the backend is yours, include the URL (without the API key).
Response time
One business day for support. Same day for paid pilots.
Draft —
replace email addresses once mail routing is set up.